The best way I can frame this is by listing the six things that make MY IT Services Management company great; seems only natural. Firstly, my team and I look to create relationships with industry leading companies. Dell and Microsoft, for example, offer great partnership programs. They expect superior quality from their partners, ensuring quality to our clients by extension. In turn they provide exceptional support, training and exclusive deals we get to pass on to our clients. It's the best way to create a win - win situation.
The fact is we have staff so you don't have to. Our staff is trained and kept up to speed with relevant and emerging technologies. Additionally, given the number of technologies our staff is trained on, the cost of one contract is far less and more encompassing than hiring on one tech support position for your company. Being that we have staff, and not “a guy”, when one is out or on vacation, our clients never feel the absence because there are others to pick up the slack. And because we are watching the systems pro-actively, we'll catch the preventable issues before they become headaches for you. We totally have your back.
We have been in this business since 2002. Clearly we are not a fly by night, or like one of the “tech guys” you find on Craigslist. We are reputable and reliable. And though I may sound a bit boastful, it's actually well-earned pride. And in truth, any IT Management Services company you work with should be able to say the same.
Recap:
Six Signs of a Great IT Management Services Company
1. Vendor relationships that benefit you
2. No training cost
3. Less than the cost of hiring one in house tech staff
4. No service gap due to absence (or vacation pay, as you would for an in house hire)
5. Proactive monitoring
6. Established companies that can offer reliability
Tell me, what are the hallmarks of a great company in your industry? And if you have any questions for me, go ahead, shoot.
